Description
Job Purpose: Reporting to the Marketing and Systems Manager, you will assist with the day to day and longer term delivery of the Sport Aston marketing plan, maintaining the departments Leisure Management System and supporting the delivery of sporting activities for Aston University students.
The ideal candidate will be a marketing all-rounder with experience in producing creative design work, generating written copy for multiple platforms and audiences, and developing creative concepts using industry standard software. The role also requires the successful candidate to use the sports leisure management system to communicate with members and analyse relevant data to support management decisions to enhance the business.
Main Duties/Responsibilities
To assist with the delivery of the Sport Aston marketing plan.
To assist with creating engaging content for the website, social media platforms, printed material, video content etc.
To assist with the administration of the department's leisure management system.
Monitoring and responding to social media in a timely fashion. To assist in delivering major Sport Aston events. Assisting with data analysis of key performance business measures.
Undertaking periodic market research reviews.
Dealing with customer queries regarding new memberships, cancellations, refunds, and any other membership or booking related queries. Working at promotional events on and off campus as required.
To assist with customers enquiries via email, phone and social media.
To assist with the delivery of sports activities for Aston University students.
Additional responsibilities To provide cover for the sports reception from time to time.
To assist with membership administration using the Leisure Management System and making changes to customer accounts if required. Any other duties that may be requested from time to time commensurate with the grade of the post.
