Description
Job purpose:
• To support the delivery of The FA National Game Strategy and London Football Association’s Business Strategy.
• Ensure excellent customer service standards as primary responder to football enquires, to include first line support for London FA’s email inboxes and phone support.
• Support the delivery of the London FA affiliation programme, working directly with London FA clubs to affiliate them for the upcoming season.
• To assist in carrying out club visits to ensure our clubs have the correct safeguarding measures in place.
• To support the delivery of the league sanctioning process, administering cautions and standard charges, assist with DBS queries and cup competition administration.
• Provide administration support for the delivery of the London FA racial equality plan.
• To support the adoption of FA technology systems across grassroots football.
Experience and Skills:
• Competent IT skills (Word/ Excel/PowerPoint/Databases/Microsoft Office/internet)
• Excellent customer service skills
• Self-motivated with the ability to build trust-based relationships
• Excellent problem-solving and decision-making skills
• Experience of working with and supporting volunteers
• Team player
• Ability to prioritise and structure work
• A working understanding and application of inclusion, equality and diversity,
• A working understanding of safeguarding policy and practice
